Kenzen
Employer
My Role
Year
Goal
Kenzen is a company specializing in wearable health monitoring devices and analytics designed to predict and prevent avoidable injuries and health conditions. Its platform provides constant health monitoring through a wearable device (heart rate, body temperature, hydration, activity, level of sodium, and potassium). I joined Kenzen as the first UX Designer when they did not have a product design in place. I focused on designing both web and mobile platforms.
Challenge
The challenge was to make sure we have a seamless experience for 2 types of users: Construction workers (mobile app) Construction managers (web platform)
Informational Architecture | Mobile App
When I joined the company as the first Product Designer, I received some design drafts prepared by the Founder. My goal was to rethink the flow, talk to construction workers, and come up with the new IA of the mobile app. I adjusted the IA until we conducted a Pilot with our first client in the state of Maine.
Wireframing in Lo-Fi
All wireframing was done on the whiteboard and paper. We needed to save time and move to the visual mockups quickly so that the founders would have InVision prototypes to show to potential investors.
Visual Design Iterations | Android App
Alerts
The goal of Kenzen is to prevent heat injuries at work by sending alerts once the core body temperature (CBT) becomes high. All the data captured here goes into the manager's web app.
Visual Design Iterations | Web App
The web app is supposed to be used only by managers in the construction field. It is designed to provide a current state of the workers and a summary of their teams, including the number of alerts, types of alerts, and actions taken.
Live View Tab
On the Live View tab, managers can review real-time data of their team(s) such as risk levels, heat index, alerts, and the number of actions team members took. Additionally, there is a way to switch between teams and sort by risk levels, battery life, name, etc.
Team Summary Tab
On the Team Summary tab, managers can review a daily/weekly/monthly summary of their teams. I have incorporated data visualization here to make it easier to scan the high-level information.
Core Features
One of the core features of the web platform is creating a team and logging an employee's injury. When creating a team, a manager can then send invites to their team members, which they will receive on their mobile app.
User Testing
We performed user testing with our first actual users, who are wind turbine workers.Here are some insights based on interviews we conducted with construction workers in the state of Maine in May 2018:
Review from Kenzen
We hired Margo to be our sole, in-house UX / Product Design Lead. On arrival, Margo approached our offering with fresh eyes and unpacked each user type, asking the right questions and challenging prior assumptions. Working alongside Product and R&D teams, she was able to clearly organize and document the features each group required, and articulate the value to end users, as well as to the business. Soon thereafter, we expanded from a single mobile experience to a desktop application, alongside additional software solutions for hardware management. Margo was an excellent collaborator and communicator, and genuinely empathized with our users.
Steve Pecko, Former founder of Kenzen / ex-LinkedIn