Handspring Health

Employer

Handspring Health Client

My Role

Sole Product Designer

Year

2022-2023

Goal

Design a web responsive platform that provides a best-in-class healthcare experience for children and young adults seeking behavioral health therapy.

Challenge

The primary challenge of this project, a responsive web platform, was to design a structure adaptable for two distinct user demographics: parents and young adults, while ensuring optimal usability on both mobile and desktop devices.

Problems

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Rising Mental Health Disorders:

1 in 5 children in the US have a diagnosable mental health disorder, often going untreated.

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Inaccessible and Costly Care:

Low availability of in-network providers and long waitlists make timely treatment difficult.

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Lack of Parental Support:

Parents struggle to find reliable resources and support for their children's mental health needs.

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Informational Architecture

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Interviews with stakeholders helped me to create a great foundation for establishing IA.

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Features I Owned As a Sole Designer

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• Sign Up Flow & First Scheduling

• Home Dashboard

• Account

• Messaging Center

• Appointments

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Design Thinking

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• What is a must-have during the Sign Up process?

• What is s must have before scheduling the first intake call?

• What can we cut? Can we ask some information later in the journey?

• Conduct multiple interviews with 3 providers and 2 intake coordinators to get their expertise.

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New Onboarding Experience

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• Reduced the questionnaire to the basic, most needed minimum

• Added an option to pay later

• Added gender types

• Added a visual indicator of steps

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Dashboards

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Goal: Design a dashboard that allows users to easily navigate between action items, appointments, and providers. The dashboard for Persona #2 (Parent) includes additional functionality built on top of the experience for Persona #1 (Child).

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